“Before Timebox we at Noyce Insurance Solutions were unable to identify the costs of handling individual accounts. We have now been using the software for a few years which has enabled us to put a value on our organisations time, our staff’s productivity and articulating this to clients which has enabled us to justify charges, particularly where handling costs have exceeded commission earnings. It has really helped us identify the unprofitable and indeed the profitable business. It is now intrinsic part of our business, allowing us to fully understand our profit lines and give greater control of the route to achieving our target margins. Timebox has an ease of use for us, meaning that staff have greater buy-in to the functionality and benefits. More and more of our clients have been appreciative of us being able to produce meaningful data and reports to help them understand how we are managing their accounts. Being able to produce time/cost management information has resulted in increased earnings from some customers, especially in cases where negotiations could otherwise have been very difficult.”